B.S., Ohio University, Athens, Ohio Basic Troubleshooting, SMI, Irvine, California Ethics in Action, Deloitte & Touche, Princeton, New Jersey President’s 100% Club, Toshiba America, Irvine, California Effective Coaching, Dunn & Bradstreet, San Diego, California The Vice Presidents Award, Toshiba America, Irvine, California Break-It Thinking, FileNET Corporation, Costa Mesa, California Extra Effort Award, FileNET Corporation, Costa Mesa, California Introduction to Auditing, Deloitte & Touche, Princeton, New Jersey System Administrator, Apropos Technologies, Inc, Chicago, Illinois Coaching, Bringing out the Best in Others, Raytheon, Largo, Florida Webplan System Administrator, Webplan Corporation, Largo, Florida Outstanding Achievement Award, Toshiba America, Irvine, California Microsoft Help Desk Training, Microsoft, Corp., Redmond, California Administration for NetWare 3.x, Wave Technologies, Irvine, California Call Center Customer Service, Deloitte & Touche, Princeton, New Jersey Conflict Management and Confrontational Skills, Fred Pryor, Tampa, Florida How to Balance Priorities and Manage Multiple Projects, Fred Pryor, Tampa, Florida Service Desk Introductory Analyst Training, Deloitte & Touche, Princeton, New Jersey Technical Support: Interaction with Customers, Deloitte & Touche, Princeton, New Jersey Privacy in Practice: The New Business Imperative, Deloitte & Touche, Princeton, New Jersey